Whether you are a first-time visitor or returning to Level up, this guide covers the essential features you need to know.
Before You Start
- Ensure you are at least 18 years old (or the legal age in your jurisdiction).
- Have a valid email address and phone number ready for verification.
- Prepare a government-issued ID for identity verification (KYC).
- Choose a secure password – at least 12 characters with letters, numbers, and symbols.
- Decide on your preferred payment method – credit cards, e-wallets, or bank transfers are common.
- Check your internet connection stability for uninterrupted gameplay.
Step-by-Step Sign-Up
- Visit the casino’s website via Level up and click the “Sign Up” or “Register” button.
- Fill in your personal details: full name, date of birth, email, and phone number. Use real information to avoid withdrawal issues.
- Create a username and a strong password. Write them down securely.
- Select your preferred currency and enter any bonus code if available.
- Agree to the terms and conditions. Read the bonus terms carefully.
- Verify your email by clicking the link sent to your inbox. Some casinos also require phone verification via SMS.
- Complete the KYC process by uploading a copy of your ID and a proof of address (e.g., utility bill).
- Make your first deposit and claim the welcome bonus if desired.
Wagering Calculation
Understanding wagering requirements is crucial. Suppose you receive a 100% bonus up to €100 with a 35x wagering requirement on the bonus amount. You deposit €100 and get €100 bonus, giving you €200 in total. The wagering requirement is 35 × €100 = €3,500. You must place bets totaling €3,500 before you can withdraw any winnings from the bonus. If you play a slot with a 96% RTP, your expected loss over €3,500 wagered is 4% × €3,500 = €140. Given you started with €200, the expected remaining balance after wagering is €200 – €140 = €60, but actual outcomes vary. Always check if the game contributes 100% to wagering – table games often contribute less.
Safety & Licensing
The casino operates under a Curacao eGaming license, which ensures basic standards of fairness and security. SSL encryption protects your data. Important: Winnings from Curacao-licensed casinos may be subject to local income tax in your country, unlike MGA or locally licensed casinos. Consult a tax advisor to understand your obligations.
Payment Methods
| Method | Min Deposit | Min Withdrawal | Processing Time |
|---|---|---|---|
| Visa/Mastercard | €10 | €20 | 1-3 business days |
| Skrill | €10 | €10 | Instant to 24 hours |
| Neteller | €10 | €10 | Instant to 24 hours |
| Bank Transfer | €20 | €50 | 3-7 business days |
| Paysafecard | €10 | N/A | N/A (deposit only) |
Fix It Fast
- Login issue: Double-check your username and password. Use the “Forgot password” link to reset. Clear browser cache and cookies if the page doesn’t load.
- Deposit not showing: Confirm the transaction via your payment provider. If it shows as completed but not credited, contact support with the transaction ID.
- Withdrawal pending: Ensure all KYC documents are approved. Check that you have met the wagering requirements. Some methods may have longer processing times.
- Game not loading: Update your browser to the latest version. Disable ad-blockers or VPNs. Try a different device or connection.
- Bonus not activated: Verify you entered the correct bonus code during deposit. Check if the bonus requires opt-in. Contact live chat if it still doesn’t apply.
- Account locked: Usually due to multiple failed login attempts. Wait 30 minutes or contact support to unlock.
Worth Knowing
For the best return-to-player (RTP) rates, focus on video poker (99.5%+ with optimal strategy), blackjack (99.5% with basic strategy), and certain slots like Blood Suckers (98%). Avoid keno and progressive jackpot slots, as their RTP often drops below 90%. Always check the game info for the exact RTP.
FAQ
How do I create an account?
Click the Sign Up button, fill in your details, verify your email, and complete KYC.
What is the minimum deposit?
The minimum deposit is typically €10 for most payment methods.
How long do withdrawals take?
E-wallet withdrawals are instant to 24 hours, card payments 1-3 days, and bank transfers 3-7 days.
Is the casino licensed?
Yes, it holds a Curacao eGaming license.
Can I play on mobile?
The casino offers a mobile-optimized website that works in your browser. No app download is required.
What wagering requirements apply to bonuses?
Typically 35x on the bonus amount, but always read the specific terms.
How do I contact support?
Use the live chat feature or email support@casino.com. Responses are usually within a few hours.
What currencies are accepted?
EUR, USD, GBP, and several others. Check the deposit page for the full list.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly limits in the account settings to promote responsible gambling.
This guide provides a comprehensive overview to get started safely. Always gamble responsibly and never bet more than you can afford to lose.